In order for a company to put on a great event there are many things a company must do to make the event one people will never forget. Everything from planning the event to the execution of the event has to be perfect in order to ensure the consumers are satisfied and are having a great time at the event. Award shows, concerts, and movie premieres have to be perfect in order to attract celebrities, and fans. The event I will write about is a concert that was done by rap artist Nicki Minaj in New Orleans, La. on Wednesday, November 10, 2010.
Nicki’s Minaj’s concert was very poorly planned, the stage setting was half done, the artist was late, the meet and greet was one hour late, and the performance was two hours late. Nicki Minaj thought she could come to the venue late because her team assumed the club would stay open later than 2am. The meet and greet was supposed to begin at 8pm and Nicki Minaj was supposed to go on stage at 10pm. The promoters were mad and the crowd was getting restless. And Nicki Minaj was only able to perform a few songs before the show was to end.
Customer satisfaction is very important when giving an event because the consumers spend a lot of money to attend certain events. If the customer is not satisfied with the performance, music, or the lateness of the show the customers may want the their money back, start a commotion, or just walk out of the venue. Since performers make most of their money from concerts, it is important to give their customers/fans a great show and start on time, and the customers will always come back for more every time the artists returns to their city.
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